Terms of Service

What this platform does

Digital Funnels LLC (“Digital Funnels”, “we”) operates Operig, scheduling, dispatch, communication, and payment software for independent home-service businesses. The repair work itself is performed by the business you contacted, not by Digital Funnels. That business sets its own prices, warranty, and service terms, which are presented to you before you pay.

Appointments and payment

Booking a visit may require prepayment of a diagnostic service fee. Payment is processed by Stripe on behalf of the service business. Payment alone does not confirm an appointment until the business confirms scheduling. Refund, cancellation, and deposit rules are set by the service business in the terms shown at payment.

Messages and calls

When you request service you may receive transactional calls, and — where you have opted in — transactional text messages about that service. Text-message consent is optional and is not a condition of service or payment. Calls to the service line are recorded. See our Privacy Policy for how your information is handled.

SMS terms

Operig sends transactional text messages about a requested service: a secure payment link, payment confirmation, appointment confirmation, a notice when your technician is on the way, and appointment reminders. Message frequency varies with your service. Message and data rates may apply.

• You can cancel the SMS service at any time. Text STOP to any message from us. After you send STOP, we will send one final message to confirm that you have been unsubscribed, and you will receive no further messages. To rejoin, reply START, or opt in again the way you originally did.
• If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us directly at support@operig.com.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, contact your wireless provider.
• For questions regarding privacy, read our Privacy Policy. The full opt-in flow is documented on the text message opt-in page.

Acceptable use

Operator and technician accounts are issued to named individuals and may not be shared. Accounts may be suspended for fraudulent requests, abuse of staff, or attempts to access data belonging to other businesses or households.

Liability

The platform is provided as-is. Digital Funnels LLC is not responsible for the quality, timing, or outcome of repair work performed by an independent service business, or for damages arising from it. Nothing here limits rights you cannot waive under applicable law.

Contact

Operig (Digital Funnels LLC) — support@operig.com